Accessing the Renew NC Grant Portal

Register an Account and Access the Portal

A how-to guide for accessing the subrecipient grant portal, registering an account, or updating your password.

An account is required to complete a prescreening or an application for the Commercial District Revitalization Program and the Community Infrastructure Program.

How to Access the Subrecipient Portal

  • 1

    Accessing the Portal

    The Subrecipient Portal is hosted by Neighborly Software and is accessible via any internet-connected device. The recommended browser is Google Chrome but access will work with any modern web browser. 

    Access the Participant Grant Portal

  • 2

    Registering an Account

    New users must register before signing in to the Renew NC Grant Portal. 

    1. On the sign-in page, select "Sign up now."
    2. On the next page, enter a valid email address.
    3. Select "Send verification code."
    4. A verification code will be sent to the email address you provided.
    5. Enter the verification code into the text box and click "Verify code."

    If the code is not accepted, you may generate a new code by selecting "Send new code." Another email with a new code will be sent to your inbox.

    If you do not receive the verification email within a few minutes, check your spam or junk mail folders. Mark the message as ‘Not Spam’ to ensure you receive future system communications. 

    After verification, you will be prompted to create a password. Passwords should:

    • Be at least 12 characters long,
    • Include at least one UPPERCASE letter,
    • Include at least one lowercase letter,
    • Include at least one number, and
    • Include at least one special character (!@#$%^). 
  • 3

    Signing In to Your Account

    Once your account has been registered, you may log in by entering the email address and password used during registration. 

    Log In to Your Account

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    Resetting or Changing Your Password

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    If you forget your password:

    1. Select “Forgot your password?” on the sign in page.
    2. Enter the email address you use for your account.
    3. Select "Send verification code."
    4. A 6-digit verification code will be sent to the email address you provided.
    5. Enter the code into the text field and select “Verify Code.”

    If after two minutes you have not received a code, you may repeat these steps to generate another code.

    Be sure to check your spam and junk folders before requesting a new code. Sometimes users do not receive the code due to a simple typo when entering their email address. Verify that the email entered is indeed correct.  

    To change your password:

    1. Sign in to the Participant Portal.
    2. Select the hamburger menu icon on the top right corner of the screen.
    3. Select “My Profile.”  
    4. Select the “Password” option on the left side of the screen.
    5. For security purposes, you will be required to enter your email address.
    6. A verification code will be sent to the email address you provided.
    7. Enter the code and follow the prompts to create a new password.